Overview
TicketPro is a comprehensive full-stack support ticket management system designed to streamline customer support operations. The system provides real-time features, ticket tracking, and role-based access control to ensure efficient ticket resolution.
Key Features
- User Authentication: Secure authentication system with different user roles (Admin, Support Staff, Customer)
- Ticket Lifecycle Management: Complete ticket workflow from Open → In Progress → Resolved → Closed
- Real-time Chat: WebSocket-based real-time communication between users and support staff
- Ticket Prioritization: Support for Low, Medium, High, and Urgent priority levels
- Notification System: Automated notifications for ticket status updates and important events
- Analytics Dashboard: Performance metrics and insights for support team management
- SLA Compliance: Monitoring and automatic escalation based on Service Level Agreements
Technology Stack
- Backend: Python, Django, Django REST Framework
- Real-time Communication: WebSockets
- Database: PostgreSQL
- Frontend: Tailwind CSS
Project Highlights
The TicketPro system enables organizations to efficiently manage customer support requests with a modern, responsive interface and powerful backend capabilities. The real-time chat feature ensures immediate communication between customers and support staff, while the analytics dashboard provides valuable insights into support team performance.